General Terms and Conditions

Effective as of: August 2024

1. Scope of Application

The Merident Innovations GmbH, Rosenfeldweg 24, 9000 St. Gallen, Switzerland, offers seminars, lectures, courses, coaching sessions, consultations, as well as other events (hereinafter collectively referred to as “Events” or individually as “Event”). Additionally, Merident Innovations GmbH provides digital content online, including coaching videos, subscriptions, training sessions, workbooks, and voice messages (hereinafter collectively referred to as “Content”). These services are offered through various domains and platforms, particularly dentosophy.com. Future domains may also be used for these offerings.

These General Terms and Conditions (“GTC”) govern the business relationship between Merident Innovations GmbH (hereinafter referred to as the “Provider”) and the customer. The GTC apply to all contracts concerning participation in Events as well as the purchase and use of Content.

Part A of these GTC contains general provisions that apply to all contractual relationships between the Provider and the customer.Part B governs specific provisions for contracts related to participation in Events.Part C contains specific provisions for contracts regarding the acquisition and use of Content.Part D regulates specific provisions for online webinars.

The customer acknowledges these GTC upon concluding a contract for participation in an Event or the use of Content.

A. General Provisions

2. Right of Withdrawal for Consumers: Withdrawal Instructions and Sample Withdrawal Form

If the customer is a consumer, they have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the date the contract is concluded or, in the case of digital content, from the time access to the content is provided.

To exercise the right of withdrawal, the customer must inform Merident Innovations GmbH of their decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post, fax, or email). The customer may use the following sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The declaration should be addressed to:

Merident Innovations GmbHc/o Dr. Rebekka HueberRosenfeldweg 249000 St. GallenSwitzerlandEmail: [email protected]

Consequences of Withdrawal

If the customer withdraws from this contract, Merident Innovations GmbH shall reimburse all payments received from the customer, without undue delay and in any event not later than fourteen days from the day on which Merident Innovations GmbH is informed of the customer’s decision to withdraw from this contract. Merident Innovations GmbH will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless expressly agreed otherwise with the customer; in any event, the customer will not incur any fees as a result of such reimbursement.

The customer may use the following sample withdrawal form:

To:

Merident Innovations GmbH
c/o Dr. Rebekka Hueber
Rosenfeldweg 24
9000 St. Gallen
SWITZERLAND

I hereby withdraw from the contract I concluded regarding the booking of […] and the confirmation from Merident Innovations GmbH dated […] concerning the following product: […].

[Customer's Name][Customer's Address][Customer's Signature (only if this form is submitted on paper)][Date]

[Note for the customer: Please insert the relevant information]

Exclusion of the Right of Withdrawal

The right of withdrawal expires prematurely if the contract for the provision of digital content has been concluded and the customer has expressly agreed that Merident Innovations GmbH may begin executing the contract before the withdrawal period has expired. The customer acknowledges that by consenting to the early commencement of the contract’s execution, they forfeit their right of withdrawal.

For contracts related to leisure activities where a specific date or period for the provision of services is stipulated, no right of withdrawal exists. This applies, for example, to bookings for events or seminars that take place on a specific date.

3. Withdrawal

Merident Innovations GmbH is entitled to withdraw from the contract if the customer’s financial situation significantly deteriorates after the conclusion of the contract, thereby endangering Merident Innovations GmbH’s claims to compensation. In such a case, Merident Innovations GmbH may declare all claims due immediately. Additionally, Merident Innovations GmbH is entitled to demand advance payments for any further services owed.

If the customer is a business entity, Merident Innovations GmbH may withdraw from the contract without setting a grace period. If the customer is a consumer, Merident Innovations GmbH has the right to withdraw from the contract after the unsuccessful expiry of a reasonable grace period.

Statutory rights of withdrawal and termination remain unaffected. This applies especially in cases where the customer, as a consumer, has a right of withdrawal under the provisions for distance contracts or other legally regulated contracts.

Merident Innovations GmbH is also entitled to withdraw from the contract if the customer violates essential contractual obligations or fails to adhere to agreed-upon codes of conduct during events. In such cases, Merident Innovations GmbH is not obligated to refund any participation fees or payments already made.

This section pertains to the provider's right of termination and applies independently of the consumer's right of withdrawal as outlined in Section 2.

4. Liability

Merident Innovations GmbH is liable for damages only in cases of intent or gross negligence, unless it involves the breach of essential contractual obligations (so-called cardinal obligations). In the event of a slightly negligent breach of essential contractual obligations, Merident Innovations GmbH’s liability is limited to the typically foreseeable damage that could have been expected at the time of the conclusion of the contract.

Merident Innovations GmbH provides participants with learning materials but does not guarantee specific success, as individual results may vary.

The liability of Merident Innovations GmbH for all damages not caused by gross negligence or intentional misconduct is limited to the amount of the participation fee or the agreed-upon compensation.

Merident Innovations GmbH is not liable for:

Technical disruptions beyond its control, such as issues with the participant’s internet connection or technical failures of third-party providers necessary for the provision of content or events.The timeliness, accuracy, or completeness of the event materials or digital content provided.

Exclusions of liability do not apply:

To claims under the Product Liability Act,In cases of intent or fraudulent concealment of defects,For damages arising from injury to life, body, or health.

To the extent that the liability of Merident Innovations GmbH is excluded or limited, this also applies to the personal liability of its legal representatives, senior executives, and other vicarious agents.

5. Intellectual Property

All materials provided to the customer or participant in connection with the purchase or conclusion of a contract, including documents, slides, presentations, videos, texts, work materials, and other documents (hereinafter collectively referred to as “Event Materials”), as well as digital content made available as part of events or digital offerings, are protected by copyright and, where applicable, by other intellectual property rights (e.g., trademarks, patents, designs).

Rights of Use: Merident Innovations GmbH grants the customer or participant a simple, non-transferable, and non-sublicensable right to use the protected content for personal use. In particular, the customer is not permitted to reproduce, distribute, modify, make publicly accessible, or otherwise exploit Event Materials or digital content, even in part, unless Merident Innovations GmbH has expressly given prior written consent.

The customer is also not entitled to use the provided content or Event Materials for commercial purposes or to make them available to third parties, unless this has been explicitly agreed upon with Merident Innovations GmbH.

Infringement of Copyright: In the event of violations of these provisions, Merident Innovations GmbH reserves the right to take legal action and assert claims for damages. The customer or participant is fully liable for any damage resulting from the infringement of copyrights or other intellectual property rights.

6. Changes to these Terms and Conditions

Merident Innovations GmbH reserves the right to amend or adjust these General Terms and Conditions with effect for the future if necessary due to changes in legal, regulatory, or technical frameworks, or if the changes are reasonable for the customer. Any changes will be communicated to the customer in text form (e.g., via email).

Notification and Right to Object: Merident Innovations GmbH will inform the customer of the changes at least two weeks before the planned effective date of the new version of the GTC. The customer has the right to object to the application of the new GTC within two weeks after receiving the notification. The objection must be made in text form (e.g., via email).

Consequences of Objection: If the customer objects within the prescribed period, Merident Innovations GmbH reserves the right to terminate the contractual relationship. Merident Innovations GmbH will inform the customer of the objection deadline and the consequences of not objecting in the change notification.

Acceptance of Changes: If the customer does not object within the specified period and continues to use services from Merident Innovations GmbH (e.g., by attending events or using content), the changes will be deemed accepted.

7. Data Protection

Merident Innovations GmbH processes personal data of the customer and, if applicable, the participant in accordance with the applicable data protection laws, particularly the EU General Data Protection Regulation (GDPR) and the Swiss Data Protection Act.

Purpose of Data Processing: Personal data is processed for the purpose of executing and fulfilling contracts, providing content and events, and complying with legal obligations. Further information regarding the type, scope, and purpose of data processing can be found in the privacy policy, which is available at any time on the website of Merident Innovations GmbH.

Rights of Data Subjects: The customer has the right:

- To access the personal data being processed,

- To correct inaccurate data,

- To delete the data, provided no legal retention obligations exist,

- To restrict the processing of data,

- To object to the processing of data,

- To data portability.

Contact for Data Protection Inquiries: The customer can exercise their rights at any time and direct data protection inquiries to the following address:

Merident Innovations GmbH
c/o Dr. Rebekka Hueber
Rosenfeldweg 24
9000 St. Gallen
Switzerland
Email: [email protected]

Detailed information on the processing of personal data, the customer’s rights, and the contact details of the data protection officer are provided in the privacy policy.

8. General Provisions

Written Form: Unless otherwise stipulated in these GTC, any declarations, amendments, or additions to the contract must be made in writing. A waiver of the written form requirement must also be made in writing.

Communication in Text Form: For declarations to Merident Innovations GmbH in text form (e.g., via email), the customer must use the email address provided in the booking documents. Merident Innovations GmbH reserves the right to communicate changes to the email address by simple notification to the customer.

Applicable Law: These GTC and the contracts concluded between Merident Innovations GmbH and the customer are governed exclusively by Swiss law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Jurisdiction: The exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship, including these GTC, is St. Gallen, Switzerland, provided the customer is a business entity. For consumers, the statutory place of jurisdiction applies.

Online Dispute Resolution (ODR Platform): The EU Commission provides a platform for out-of-court online dispute resolution. This platform offers consumers the opportunity to settle disputes related to contracts with businesses without going to court. The dispute resolution platform is accessible at https://ec.europa.eu/consumers/odr.

Merident Innovations GmbH is neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.

Medical Disclaimer

The content presented on this website is provided solely for neutral information and general educational purposes. It does not constitute medical advice or recommendations and is not intended as a guide for diagnosing, treating, curing, or preventing any diseases or medical conditions.

Dietary Supplements: The information provided does not claim to be complete, nor can the accuracy, timeliness, or balance of the information be guaranteed.

The content of the training programs does not in any way replace professional advice from a doctor or pharmacist and should not be used as the basis for making independent decisions about diagnosing, starting, changing, or discontinuing the treatment of any health conditions.

Disclaimer for Health-Related Questions

Always consult your trusted physician for any health-related questions or concerns. Merident Innovations GmbH accepts no liability for any inconvenience or damage resulting from the use of the information provided here.

8a. Confidentiality

Participants agree to keep all materials, discussions, and personal information shared during the course confidential, even after the contractual relationship has ended.

B. Participation in Events

9. Booking and Conclusion of Contract

The customer may book participation in an event for themselves or for third parties. If the customer books participation for third parties, the contract is concluded between the customer and Merident Innovations GmbH. This does not constitute a third-party beneficiary contract under Swiss law.

Before booking, Merident Innovations GmbH provides the customer with detailed information about the event, including the scope of services, prices, and booking deadlines (hereinafter referred to as "Booking Documents"). These Booking Documents are binding. In case of discrepancies between the provisions in the Booking Documents and the GTC, the Booking Documents shall take precedence.

The contract between Merident Innovations GmbH and the customer for participation in the event is concluded when Merident Innovations GmbH confirms the customer's booking in text form.

Merident Innovations GmbH sets a minimum and maximum number of participants for all events. If more bookings are submitted than available spots, Merident Innovations GmbH will decide on participation at its reasonable discretion.

10. Services

The participation fee ("Participation Fee") includes, unless otherwise stated, only the personal participation of the customer or third parties booked by the customer in the event.

Travel and accommodation costs, as well as other incidental expenses, are not included in the scope of services, unless expressly agreed otherwise.

Merident Innovations GmbH does not guarantee specific results from participation in an event.

11. Prices and Payment

The amount of the participation fee is specified in the booking documents. Unless otherwise agreed, Merident Innovations GmbH will invoice the customer for the participation fee immediately after the conclusion of the contract.

The participation fee is payable without deduction within two weeks of receipt of the invoice to the account specified in the invoice, unless otherwise agreed.

All prices are quoted net, plus any applicable statutory value-added tax. For B2B customers within the EU, the reverse charge mechanism will be applied.

The customer is only entitled to offset or withhold payments if their counterclaim has been legally established, is undisputed, or has been acknowledged by Merident Innovations GmbH.

11a. Confirmation of Financial Capacity

By registering, the participant confirms that the course fees do not represent a significant financial burden and do not jeopardize their financial stability.

12. Changes and Cancellation of Events

Merident Innovations GmbH reserves the right to make necessary changes to the event, in particular by replacing announced speakers with others or relocating the event venue, provided these changes are reasonable for the customer.

Merident Innovations GmbH reserves the right to cancel an event for important reasons, such as the unavailability of a speaker, disruptions at the event venue, or force majeure.

In the event of a cancellation, the customer will be informed without delay, and any participation fees already paid will be fully refunded. Further claims are excluded, particularly Merident Innovations GmbH does not assume any costs for travel or accommodation bookings made by the customer in connection with the event.

Reasonable changes to the event do not entitle the customer to withdraw from the contract or reduce the participation fee.

13. Personal Rights

By participating in the event, the customer or participant agrees that Merident Innovations GmbH may take photos, audio, and video recordings of them during the event and may use these recordings unrestrictedly and free of charge for all known and unknown types of use. This consent particularly includes the right to publish the recordings for promotional purposes, on websites, or on social media. This consent is not limited in terms of geography or time.

The participant has the right to object to the use of their recordings at any time in writing. In such cases, Merident Innovations GmbH will take reasonable steps to obscure the participant’s identity in the recordings (e.g., by pixelation), provided it is technically and economically feasible. A complete withdrawal of all published material is not possible.

Participants agree to be recorded during online sessions and consent to the publication of these recordings on closed platforms such as GoHighLevel or Telegram. GoHighLevel serves as the course platform and can only be accessed by subscribers, while Telegram is used as a structured community group and is also only available to subscribers.

14. Exercise of the Right of Withdrawal for Consumers in Relation to Events

If the customer books an event that begins within the withdrawal period, they expressly agree that Merident Innovations GmbH may begin providing the service before the withdrawal period expires. The customer acknowledges that the right of withdrawal is forfeited once the event has been fully delivered.

If the customer withdraws from the contract after the event has started, they are obligated to pay Merident Innovations GmbH a reasonable amount that corresponds to the portion of services already provided at the time of withdrawal, in relation to the total scope of the contractually agreed services.

15. Cancellation Policy for Subscriptions

Participants typically purchase a 6-month subscription that provides access to multiple courses and webinars. Cancellation of the subscription is possible within 14 days of concluding the contract. In this case, a cancellation fee of 30% of the subscription price will be charged, provided the cancellation is communicated in writing.

For individual courses or webinars included in the subscription, the following conditions apply:

- Cancellation of individual course dates or webinars is not possible, as they are part of the subscription. If a webinar or course cannot be attended for important reasons, a replacement date will be offered.

- Refunds for missed or unattended courses or webinars within the subscription are excluded.

C. Acquisition of Content

16. Usage Agreement

The contract between Merident Innovations GmbH and the customer for the use of content is, unless otherwise specified, for an indefinite period.

Upon conclusion of the contract, the customer receives the right to use the acquired content exclusively for personal use. Any usage beyond this, particularly the sharing with third parties, public reproduction, or commercial use, is prohibited unless expressly agreed otherwise with Merident Innovations GmbH.

Upon termination of the contract, the customer’s access to the acquired content will be revoked. Refunds for amounts already paid will not be granted unless required by legal provisions.

Merident Innovations GmbH reserves the right to terminate the usage agreement at any time with two weeks' notice in text form. In the case of subscriptions, termination may take effect no earlier than at the end of a 30-day subscription period, unless otherwise specified.

17. Subscriptions

Merident Innovations GmbH offers subscriptions with a fixed term of 6 months. The subscriptions automatically end at the expiration of the term and do not renew automatically unless the customer actively extends the subscription for an additional 6 months.

The customer may cancel the subscription at any time without providing reasons. The cancellation takes effect at the end of the current subscription period. Early termination does not result in a partial refund of the fees already paid unless Merident Innovations GmbH explicitly offers such an option.

18. Prices

The current prices for acquiring content and subscriptions will be clearly communicated to the customer before the conclusion of the contract and are visible in the booking documents or on the relevant websites.

Unless otherwise specified, all prices include the applicable value-added tax (VAT). For B2B customers within the EU, the reverse charge mechanism applies.

The customer is obligated to pay the agreed prices in accordance with the payment terms stated in the booking documents. Offsetting payments with counterclaims is only permitted if such claims are undisputed or have been legally established.

D. Provisions for Online Webinars

19. Scope and Service Description

Merident Innovations GmbH offers online webinars in the form of group and individual coaching sessions. The specific details regarding content, duration, dates, and prices of each webinar can be found in the booking documents or on the relevant website.

The participant is responsible for ensuring that they meet the technical requirements for participating in the webinar. This includes, in particular, a stable internet connection as well as the necessary hardware and software. Merident Innovations GmbH assumes no liability for technical issues on the participant's side that prevent or hinder participation.

20. Scope and Service Description

The contract for participation in an online webinar is concluded once Merident Innovations GmbH confirms the participant's booking in text or written form.

The number of participants for group sessions is limited. Seats are allocated on a first-come, first-served basis. A booking is binding, and the participant is obligated to pay the agreed participation fee.

21. Prices and Payment Terms

The participation fee for the webinar must be paid in advance. Payment is to be made according to the conditions specified in the booking confirmation.

In case of a cancellation by the participant, the following cancellation policies apply:

- Cancellation up to 14 days before the webinar: full refund.

- Cancellation up to 7 days before the webinar: 50% refund.

- Late cancellation or no-show: no refund.

These cancellation terms do not apply to webinars purchased as part of a 6-month subscription. For these webinars, the cancellation policy outlined in Section 15 applies.

If a 30-minute consulting call needs to be canceled due to important reasons, a replacement appointment will be offered to the customer. A refund of the fee will not be provided unless no suitable replacement date is available or the cancellation is due to Merident Innovations GmbH. For webinars included as part of a 6-month subscription, a replacement date will also be offered in the event of cancellation. A refund is not applicable, as these webinars are part of the subscription package.

22. Execution and Changes

Merident Innovations GmbH reserves the right to make necessary changes to the webinar, such as changing the presenter or rescheduling the date. The participant will be informed of such changes in a timely manner.

Reasonable changes do not entitle the participant to withdraw from the contract or to reduce the participation fee.

If the webinar must be canceled for important reasons, the participant will be notified immediately, and any participation fees already paid will be refunded. Further claims by the participant are excluded.

23. Participant Obligations

The participant agrees to conduct themselves respectfully during the webinar. Discrimination, harassment, or inappropriate behavior is prohibited. Merident Innovations GmbH reserves the right to exclude participants from further participation without a refund in the event of violations.

Recording, reproducing, or distributing webinar content without the express permission of Merident Innovations GmbH is not allowed.

24. Recordings and Data Protection

Online webinars may be recorded to provide content afterward for participants who are unable to attend live. Participants will be informed in advance of such recordings.

The recordings may be made available on closed platforms such as GoHighLevel or Telegram. GoHighLevel serves as the course platform and can only be accessed by subscribers. Telegram is used as a structured community group and is also only available to subscribers.

Participants have the right to object to the recording of their person. In such cases, their participation will either be anonymized or excluded from the recording.

The processing of personal data is carried out in accordance with the privacy policy of Merident Innovations GmbH, which is available on the website.

25. Disclaimer of Liability

Merident Innovations GmbH does not guarantee specific outcomes that may result from participation in a webinar.

Liability for direct or indirect damages arising from the use of the content provided in the webinar is excluded to the extent permitted by law.

Severability Clause: Should any provision of these GTC be or become invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a regulation that comes as close as possible to the economic purpose of the invalid provision.